VG Tours Terms and Conditions

To Secure Your Payment

To secure your payment you must inform VG Tours  of your request. We will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details.

Amendments by the Client

Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied.

Payment Policy

Reservations should be made as early as possible to book the desired holiday.
in all of our Tours and Packages you can pay
* in cash upon arrival after you fill the booking form.
* online payment brfore your arrival.

Cancellation

Cancellation requests should be sent via email to provide the Company with written confirmation that your reservation should be canceled.

In case you cancel your trip, no charges will be applied if you canceled :

  • More than 24 hr  before your day tour
  • More than 48 hr  before your package tour

Refunds

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no-show for an existing reservation.

Accommodation

Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate.

Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Responsibility

The Company acts only as an agent for the participants in regard to travel, whether by railroad, boat, aircraft, or any other mode of transport.

And assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant.

No responsibility is accepted for any additional expenses.

Special Requests

If the Client has any special requests, he should inform company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats.

If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it.

The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request.

Children Policy

Policy 1: for packages, Nile cruises, and hotels

  • Under 2 years old: free of charge
  • Under 6 years old: 20% of total tour cost for an individual
  • Under 12 years old: 50% of total tour cost for an individual
  • All children 12 or older are considered adults.

Policy 2: for sightseeing tours & shore excursions

  • under 6 years old: free of charge
  • Under 12 years old: 50% of total tour cost for an individual
  • All children 12 or older are considered adults.

Tipping

This custom is well known as ‘baksheesh’ throughout the Middle East, tipping is very much a part of everyday life in Egypt and is more than just a reward, or a thank you for services rendered. In a country where wages are extremely low, it is an essential means of supplementing income – this helps support families and provides extra care.

This practice is not merely reserved for foreigners. Egyptians have to honor ‘Baksheesh’ as well – as an exchange for the convenience to park their cars, ensure fresh produce, and pick up their mail. It is a form of security and convenience you could say.

If you are satisfied with the services provided, a tip – though not compulsory – is appropriate and always appreciated. While it may not be customary to you, it’s of great significance to the people who will take care of you during your travels.

Complaints

If you have any complaints while you are in Egypt, please notify VG Tours immediately because most problems can be solved quickly.

If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association.

In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a VG Tours  staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.

Acceptance of the agreement

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company.

The payment of a deposit or final payment by bank transfer or western union indicates that tour participants have read and accepted all terms and conditions and agreed by them.

Best for Tailor made Egypt Holidays

VG Tours team will do their best to help and guide you to easy your trip to Egypt to avoid the time consuming and overwhelming planning process by providing designed itineraries for Egypt or personalized tailor-made to suit your travel dates and budget any time of the year we always guarantee the flexibility and best price daily departure.

Free Cancellation

You will receive a full refund if you cancel at least 24 hours .